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  1. Febborn | India's Favorite Online Shopping Mall
  2. General Terms and Conditions

General Terms and Conditions


We advise to all of our customers that please take a note of general terms and conditions for ease of purchase.
General Terms and Conditions :
  • Product shipped will be brand new, unused, genuine make of manufacturer.
  • All the information regarding the products listed is taken from the company’s website & company’s catalog.
  • Some specifications are subject to change without prior notice.
  • We describe our products in the best possible manner, we sell on the web in the most ethical and honest manner, please read the complete description carefully before making a payment. 
  • For accessories and spare parts, we have all the terms and conditions clearly mentioned in the description.
  • We check all electronic items if its working fine or not.
  • If product is unavailable, then the buyer will be given option of alternative product and if buyer disagree then the amount will be refunded.
  • Please note that sales tax road permit if required, especially customers from West Bengal, Assam (Form 50) & Uttar Pradesh (Form 38) need to be provided by the buyer before dispatch of the product.
  • Octroi & local levies, if any, will be borne by the buyer at the time of delivery.
  • Kindly make sure to inspect the parcel condition before accepting the parcel from courier company / delivery person and signing their receipt.
  • In case of any signs of pilferage or tampering or the item is damaged or short then, please do not accept the package. Notify us immediately so that we can take necessary action.
  • If we are not able to deliver the item for any reason or in timelines acceptable to you then, your full money will be refunded without further delay.
  • We assure that the item description, image and information shown on this item listing is accurate to our best knowledge.
  • We assume that the products purchased by buyer are for legitimate use. We are not responsible for any misuse of product.
  • Only buy if you are 100% sure about your buying decision, if you are unsure then do not buy. 
  • Disputes, if any are subjected to arbitration by Febborn India or Vadodara Jurisdiction only.




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                                  Info

                                  : : : : Why Buy From Us : : : : 

                                  • The Item You See In Our Listing or Picture, Is The Item You'll Get With COMPANY SEALED & BOX PACKED !! and With All Accessories Mentioned On the Box.
                                  • Comes In Lowest and Competitive Price but QUALITY Product.
                                  • Deals Only In Manufacturer Warranty Products.
                                  • There is NO HIDDEN COST !! All Prices are Inclusive Of Tax.
                                  • WE WILL ALWAYS GIVE YOU AN AUTHENTIC “VAT BILL” FOR AN ITEM PURCHASED.
                                  • We Do || Fast || Same-Day || and ✈ Free* SHIPPING.
                                  • WE ARE THE TRUSTED & GENUINE SELLER.
                                  • HASSLE FREE SHOPPING EXPERIENCE GUARANTEED WITH US…!!!!
                                  • ♥ BUY WITH CONFIDENCE ♥

                                  : : : : WARRANTY : : : : 

                                  • Product sold under manufacturer warranty should be sent to the respective brand’s service center for required services.
                                  • Product will be delivered in sealed original packing with original manuals only.
                                  • In case of products received dead on arrival with manufacturer warranty should be sent to the service center of the manufacturer and not to the seller.
                                  • The Customer Service Number of the Manufacturer is printed on the package. Please save this for future reference.
                                  • All warranty services whenever mentioned in our listings can be availed by either taking the product to nearest manufacturer’s service center or by sending the product back to us at the cost of buyer.
                                  • The warranty whenever applicable is in accordance with manufacturer or seller’s terms and is binding to all.

                                  : : : : Feedback : : : :

                                  • Our Goal is for 100% customer satisfaction.
                                  • Please LEAVE POSITIVE FEEDBACK, once you receive the item in good condition, with      5 star Rating and Detailed Comment.
                                  • Please do not post negative/neutral rating for delay by Courier Company as we don’t have control of courier companies.
                                  • Leaving Negative or Neutral Feedback will not solve a problem, so please contact us if you have any questions or any complaints before leaving a Feedback.
                                  • Your feedback is important for us to grow our business, so please do leave feedback.
                                  • We would like you to be our fully satisfied valued customer.

                                  : : : : Contact Us : : : :

                                  • Please clarify your doubts about the item, seller or services before placing your order.
                                  • We will be happy to answer your queries.
                                  • You can expect a reply within 4-48 hours.
                                  • Sometimes your call may get missed due to very heavy inbound calls! We will surely revert back at the earliest.
                                  • If you write us a mail, you can certainly expect a clear reply within a few working hours.

                                  Call : +91 - 98 24 95 96 04
                                  OR
                                  WhatsApp : Click Here
                                  OR
                                  E-Mail : febborncare@gmail.com

                                  Shipping & Returns

                                  : : : : Shipping Policy : : : :



                                  • All Orders are shipped through a Premium Logistics Service Provider such as BLUE DART, FedEx, Aramex or DTDC.

                                  • Please Note that the Logistics Partner is chosen automatically based on the Price of the Product and the Buyer Location Pin Code. We cannot change the courier partner according to the buyer choice.

                                  • We ship to the address that we get from order details only.

                                  • We are not allowed to change the address for live orders. Shipping address change is not possible if order is placed. Please check your address before placing the order.

                                  • Usually we SHIP the product within 3 Days, however some product may take 3-5 working days to ship.

                                  • Please allow 7 to 10 working days to DELIVER the product at your place.

                                  • It may arrive earlier also but if it is delayed more than 10 days after dispatch then, please inform us so that we can check with our courier partner.

                                  • For non-delivery locations of Blue dart courier, orders would be sent through India Post (Speed Post) for Indian customers.




                                  Octroi (Indian Customers)



                                  • Octroi is levied in certain cities of Maharashtra.

                                  • Octroi if applicable in your city will have to be paid by the BUYER. Courier may also levy service charge on Octroi Payment.

                                  • It is the duty of the buyer to ascertain the rate of Octroi and other formalities relating to Octroi in their cities.

                                  • Buyers from West Bengal or UP OR north eastern states should send the required documentation if such states have any issues related to state taxes, or related to sales tax.

                                  • Documentation is compulsory i.e. way bill. Please avoid buying from us if the same cannot be provided. It’s not the responsibility of the seller to notify related to any such documentation before making purchase.

                                  • Its buyer’s responsibility to check his/her state laws & rules related to taxes & documentation if any.


                                  : : : : Track Your Item : : : :



                                  • We’ll provide you the Courier Docket Number once we dispatch so that you may trace the exact location of your order.

                                  • Sometimes tracking information may take up to 24 hours to appear on Courier Company’s website so, please be patient.

                                  • Please wait till 3 to 6 days for the product to reach to your place.

                                  • It may arrive earlier also but if it is delayed more than 6 days after dispatch then, please inform us so that we can check with courier people.


                                  : : : : Return Policy : : : :



                                  • ITEM MUST BE RETURNED WITHIN : 7 DAYS

                                  • REFUND WILL BE GIVEN AS : REFUND OR REPLACEMENT (SELLER'S DECISION)


                                  RETURN POLICY DETAILS :



                                  • The product can be returned to us for repair / replacement provided it should reach back to seller within 7 days of delivery.

                                  • If the items are not as described, we will offer a REFUND OR REPLACEMENT (SELLER'S DECISION). In most cases this will be minus shipping, although if it was a blatant mistake by us we'll pick up everything.

                                  • Returns will only be entertained if the item is reported defective within 24 hours of the item receipt, however the time to ship the product back will be 7 days.

                                  • The buyer is responsible for returning the product safely to us with the best possible courier company. The buyer will have to bear the expense of courier / transportation for returning the product to seller.

                                  • We will only accept a return, if the factory seal of an item is not opened. If the product is not factory sealed, then also it must be returned intact, unused and in same condition as received. If the seals are broken or item has been used, we may deny the return without rendering a reason. Subsequent courier costs shall be borne by the buyer.

                                  • Any item returned that shows improper use, improper handling or physical damage; damaged / torn out box, missing manuals, parts and accessories will be returned back to buyer. Items returned in any box that is not the original box will not be accepted and will be returned to buyer.

                                  • Don't expect to return something just because you do not like it.


                                  Bottom line, we want you happy !


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